Dating Website Support Forum - Webscribble

Paul, I have just finished a nightmare of a move (and update of a webdate site version 2 to 3) to a new server, to escape the dreaded webscribble servers. I have had to do a load of the configuration manually as the promised easy installation installer gave errors and only partially worked! The core of the site is now working but no emails are sent out when people register, when they complete a profile, alter their profile etc. I don't receive any notification either to let me know that profiles have been altered. Any ideas on how to solve that one?

Also, I am interested in a couple of the modifications you have made - the picture delete patch and the smooth after-registration immediate log in and profile creation fix. Should I email you directly or can you send me the fixes in response to this request?

Send me your ftp information along with smartway log in..

also access to your cpanel or plesk and I will look into the email issue for you.

Paul

Kev,

I took a look at your site and the webdate script is showing no errors when sending email.

I believe the issue is server side.. I even set up a test mail forwarder and when sending mail to this directly I get no result..

you need to contact your host and tell them your emails are not going through... I also looked into your email limits on your host .. if you hit max 150 per day they will stop going out... did you ask the host about these email issues ?

here is a link to the email limits.

http://www.streamlinesupport.net/index. ... 14&catid=3

if you did ask the host please tell me what the reply was.

Paul

Hi Paul,

Thanks for doing all that, the host just told me to reset the scripting on the domain, which I had already done. I then did it again and there was no change, nothing at all from the site - I have tried several times, setting up a test user and I never get the welcome email as a user and there is no notification that a user has altered their profile, even though that happens 3 or 4 times a day. The site will not be sending out anywhere near the email limits, unless it suddenly becomes hugely popular, it generally ticks over at 5 - 10 new members per week often less. I also uploaded the test php emailer and that sent OK. I checked the forwarders and the mailboxes when I set them up and they are forwarding email fine. I have contacted them again and am currently waiting to hear back. I will let you know what they say.

Cheers,
Kev

Paul, the hosting people have now replied to me and have asked me to let them know the file or files that send the email and any error messages that they give - there aren't any error messages but I have no idea which file or files actually do the sending of the mail. Sorry to be a bit dumb on that but I only do very basic php scripting. I would be grateful if you could let me know which ones to tell them to check out.

Thanks, Kev

Kev the mail is sent through a function called mail send

the function is located in smartway/lib/mail.lib

I will do some further testing of your system either tonight or tomorrow.

Paul

I just tested the function and it succesfully sends the email through php.. so it is not making it from your servers mail program to the recipient.

the function that actually sends the mail out is on line 127 of the mail.lib file

and it is showing the sending is good... so its not making it from your servers mail program to the recipient. php is showing the mail sent.

Thank you Paul, I have contacted the hosting company again and am now waiting for their reply.

Regards
Kev

eeonefivebee wrote:Paul, I have just finished a nightmare of a move (and update of a webdate site version 2 to 3) to a new server, to escape the dreaded webscribble servers. ......

The Webscribble server is a nightmare isn't it? Super high prices and it always goes down on Friday evening with no-one available till Monday morning to get it back up. A specialty was 3-day weekends with my site down.

mutton wrote:The Webscribble server is a nightmare isn't it? Super high prices and it always goes down on Friday evening with no-one available till Monday morning to get it back up. A specialty was 3-day weekends with my site down.

Yeah, really expensive but it seemed OK at first but only became a major issue this year with outages every couple of weeks. Then they suspended the site for almost 4 days. Eventually it was returned and it took them a week to reply to my question of why. They reckoned it was because my database was bringing the servers down. Yet they say that if you run on their servers, you know the site will work. Ha! To cap it all they then blocked my IP address from using the cpanel and could not be bothered to sort it out. So I had to get a new ISP. That was when I finally decided to move.

Paul,

I have a reply from the host, they say

"This issue is occuring because there is a missing fifth parameter in your mail script. This has always been a requirement of mail scripts on our shared hosting platform but recent updates to our Linux servers (from PHP4 to PHP5) has meant that this is now always required.

An example of how to use can be found at:

http://www.streamlinesupport.net/index. ... how&id=149"

So I took a look and tried to fix it myself, on the other webscribble site I look after http://www.activity-partners.com. But that site now does not work, even though I put the original file back!

Any advice on how I can modify the dateactive.co.uk file please, as I do not want to wreck it! (I will worry about the activity partners site at a later date, that is fairly new and as yet not used much).

Kev

Kev,

I took the information you got from the host and modified this line within the mailSend function

Code: Select all

@mail($sEmail, $sSubject, stripslashes($sBody),$headers,"-fyouremail@yoursite.co.uk");

after testing this I recieved the emails with no subject and no message body

after looking into your templates under templates/mail

I found your templates modified and not compatible with the mailSend function I changed your original template/mail file name to Omail incase you need them in the future. I have uploaded the set of stock mail templates and is sending out the mail fine now..

I also noticed your logo was not in the emails it had the webdate logo ... so I fixed that up for you too.

Paul

Thanks Paul, that is really appreciated. I edited the templates through the smartway system, is there a problem with that? Would it be better to edit them in Dreamweaver? I forgot about the logo! Oops.

Kev